Thank you for the “Text Rx” article that appeared in the March 2014 issue of ACEP Now.
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ACEP Now: Vol 33 – No 06 – June 2014I share your enthusiasm for reaching patients electronically to check on their well-being. My ED uses a system recommended by the Robert Wood Johnson Foundation to contact discharged patients by text and email. When a patient reports a “worse” condition, the details are faxed to our charge nurse and handled in a manner that parallels the workflow for reconciling positive culture results. As well, when a patient has an aftercare issue (eg, difficulty making a follow-up appointment or questions about a newly prescribed medication) the ED case manager is automatically notified by email.
Our experience echoes your findings that an mHealth system improves outcomes and prevents unnecessary ED revisits.
–Tom Scaletta, MD
Naperville, Illinois
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