ACEP Elections: President-Elect Candidates Weigh in on CAHPS Scores
Jay Kaplan, MD, FACEP Director of Service and Operational Excellence, CEP America; Attending Physician, Department of…
Patient Satisfaction
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ACEP Elections: President-Elect Candidates Weigh in on CAHPS Scores
Jay Kaplan, MD, FACEP Director of Service and Operational Excellence, CEP America; Attending Physician, Department of... -
Opinion: Emergency Physicians Should Take Cautious Approach to Incentives that Boost Patient Satisfaction
Jay Kaplan MD, FACEP, recently argued in ACEP Now (April 2014) that emergency physicians should embrace patient... -
SuperTrack Approach to Patient Segmentation Aids Emergency Departments
For emergency departments seeing medium to high volumes of patients, the concept of patient segmentation is becoming...
Opinion: Emergency Physicians Should Take Cautious Approach to Incentives that Boost Patient Satisfaction
Jay Kaplan MD, FACEP, recently argued in ACEP Now (April 2014) that emergency physicians should embrace patient…
SuperTrack Approach to Patient Segmentation Aids Emergency Departments
For emergency departments seeing medium to high volumes of patients, the concept of patient segmentation is becoming…
Better Clinical Outcomes, Patient Satisfaction Go Hand in Hand for Emergency Physicians
Beyond surveys and payments, better physician–patient communication, trust lead to improved care delivery The words “patient satisfaction”…
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