Even If Patient Reviews Don’t Correlate With Quality Care, Don’t Ignore Them
In response to a 2016 article exploring the themes common among Yelp reviews of emergency department visits,…
Patient Satisfaction
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Even If Patient Reviews Don’t Correlate With Quality Care, Don’t Ignore Them
In response to a 2016 article exploring the themes common among Yelp reviews of emergency department visits,... -
How Did Your Last Patient Rate You on Yelp?
Editor’s Note: Read Dr. Cedric Dark’s commentary on this EMRA + PolicyRx Health Policy Journal Club article.... -
Opinion: Connecting with Patients Can Help You Become a Better Doctor
It was a typical Friday night: The trauma bay was full, patients were lined up in hallway...
How Did Your Last Patient Rate You on Yelp?
Editor’s Note: Read Dr. Cedric Dark’s commentary on this EMRA + PolicyRx Health Policy Journal Club article….
Opinion: Connecting with Patients Can Help You Become a Better Doctor
It was a typical Friday night: The trauma bay was full, patients were lined up in hallway…
Updated ACEP Member Survey Finds Changes in Ethical Issues in Emergency Medicine
Ethical issues are a common challenge for practicing emergency physicians. The ACEP Ethics Committee first surveyed ACEP…
Boost Patient Satisfaction Scores, Become a Better Doctor
The hardest part of change is being convinced of its need. Patient satisfaction (experience of care) is…
AIDET: A Popular Way of Improving Patients’ Care Experience
A number of communication strategies have evolved over the past decade to improve the patient encounter and…
Is Technology Putting Health in the Hands of Patients or Taking It Out of the Hands of Physicians?: An Interview with Dr. Eric Topol
Dr. Kevin Klauer: I’m very excited and interested to talk to you because of your background in…
ACEP Elections: President-Elect Candidates Weigh in on CAHPS Scores
Jay Kaplan, MD, FACEP Director of Service and Operational Excellence, CEP America; Attending Physician, Department of…
Opinion: Emergency Physicians Should Take Cautious Approach to Incentives that Boost Patient Satisfaction
Jay Kaplan MD, FACEP, recently argued in ACEP Now (April 2014) that emergency physicians should embrace patient…
SuperTrack Approach to Patient Segmentation Aids Emergency Departments
For emergency departments seeing medium to high volumes of patients, the concept of patient segmentation is becoming…