Case Discussion

In the challenging ED environment with the stress of patient volumes and acuity, we may view empathetic communication as a lower priority than life-saving interventions. However, we must remember the significance of communication to each individual patient. Just as we would find the time to perform an emergent intubation, we must take the time in any circumstance to provide empathetic communication, compassion, and caring to every patient.

Dr. Marco is professor of emergency medicine at Penn State Health-Milton S. Hershey Medical Center and associate editor of ACEP Now.

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