This article is not about busting drug-seekers.

This article is about coordinating care for our emergency department’s highest utilizers to give them better care, make our lives and workflow better, and save our hospitals and health systems millions of dollars.

Imagine several scenarios:

1. A patient with schizophrenia or sickle cell disease shows up in crisis, and on your tracking board, an icon shows up that directs you immediately to a patient-specific care plan that has proven success in decreasing length of stay and hospitalizations.
2. A young male says he has severe right flank pain with a history of disc disease and kidney stones. A flag on your tracking board tells you he has had eight previous ED visits this year for the same complaint, two abdominal/pelvic CTs with no stones, and a prescription-monitoring program filled-prescription history suggesting 18 opioids from seven different providers. This is all available on a single page with one click.

We don’t have to imagine these patients; they show up every shift. The paradigm shift here is a tool providing upfront information. In a concise manner, it alerts you to high-risk/high-utilization attributes, protocols, and suggestions to improve the patient’s overall health. A highly secure HIPAA-compliant system that starts the conversation with, “How can we find you a long-term solution?” instead of negotiating over drugs. It goes beyond hunches and clinical suspicion and is based on data and information. It enables you not just to be aware of the patient’s relevant history but also to collaborate on a single patient-specific plan of care shared across all providers with a relevant treatment relationship to the patient.

This system isn’t a dream. It exists already—meet EDIE! The Emergency Department Information Exchange (EDIE or PreManage ED) has changed the everyday practice of thousands of us in the trenches. It has become another tool in the armamentarium of the emergency physician, just as the CT scanner and point-of-care ultrasound have.

It is automated and real-time. It’s also quite simple to implement and use. When patients register in any EDIE-connected emergency department, their demographics are immediately sent to the cloud, and in a few hundred milliseconds, your computer searches a database, compiles a patient-specific history, and scans that history for risk patterns of which you might want to be aware. In real time, it alerts you to these patient-specific insights via fax, text, direct messaging, secure email, or an electronic icon embedded in your ED tracking board. It provides critical information on patients, such as how many emergency department visits patients have had in the last year, where they presented, their drug history, other providers who are involved with the patients (along with their contact information), and finally (and perhaps most critically), if there is a patient-specific care management plan that could guide treatment today.