When Christina Maslach, PhD, started her psychology research career in the early 1970s, she didn’t know her work would lead to the Maslach Burnout Inventory, a measure for professional burnout still being used today. She first published the inventory with coauthor Susan E. Jackson in 1981. Dr. Maslach, who is professor of psychology at the University of California, Berkeley, has researched and published extensively about burnout throughout her career and has helped to define the way we discuss and understand the combination of stress, exhaustion, and powerlessness that endangers the careers—and lives—of many emergency physicians.

ACEP Now Medical Editor-in-Chief Kevin Klauer, DO, EJD, FACEP, recently sat down with Dr. Maslach to discuss the early research that led to her developing the Maslach Burnout Inventory, and what she’s learned from decades of talking to people about burnout. Here is Part 2 of their conversation. Part 1 appeared in the September issue.

KK: I’m noticing people moving away from the term “burnout” and moving toward “resiliency.” What are your thoughts on that?

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