All of this preparation led to a seamless opening day, and within a week, the WHHS emergency department was performing better than it did prior to the change. Door-to-physician times were seven minutes, and patient walkaways all but disappeared.
Explore This IssueACEP Now: Vol 38 – No 03 – March 2019
Current State Metrics
- Door to Provider: 9 minutes
- LOS Overall: 164 minutes
- LOS Admitted: 286 minutes
- LOS Discharged: 133 minutes
- Left Without Being Seen: 0.5 percent
For anyone looking forward to a moving day, it is never too early to start the transition work. The WHHS transition team led one of the most successful emergency department relocations I have heard of. The time spent helped the team to maintain a high-functioning and cohesive unit that was able to problem-solve as new situations arose. They are now such a high-performing team that they are ready for their next challenges: The WHHS ED leaders are maintaining their magnet status while planning to become a designated trauma center for their region! Hats off to the WHHS transition team.