Motivational speaker and marketing guru, Roy Spence, spent time this summer in Colorado as wildfires rolled across the Mountain state. Every time he saw a front-line firefighter, a first responder, or a physician, he thanked them.
It’s what he does—and that’s what he urges leaders in emergency medicine and other health care specialties to do daily.
“What I’ve found about the great cultures—and health care, especially [ACEP] members, the people on the front line all the time—is that we have to thank each other,” Mr. Spence says. “There is a ‘thank you’ gap in health care.”