1. Tracking of ED visits, with an automated notification sent to providers of any patient visiting five or more times in the last 12 months. All hospitals have adopted the program. This tracking includes a summary of prior visits, care plans from any facility in the state, and safety warnings such as violence or radiation alerts.
2. Implementation of an education program for all providers, administrators, and patients via forums, webinars, handouts, and posters in ED waiting rooms (see the January 2014 issue of ACEP Now for more on these posters).